Buyer GuaranteeDesigned to give you peace-of-mind, safety, and security

We're here to support your order and deliver the best service and protection in the ticketing industry.

At Tickets.com, we want you to focus on looking forward to your event—not stressing over your ticket purchase.

Buyer Guarantee

The Buyer Guarantee means that your transaction will be safe and secure, your tickets will be delivered prior to the event, your tickets will be identical, comparable to, or better than the tickets you ordered, and your tickets will be valid and authentic. On the rare occasion there is a problem with your order, we will work to fix it in time for your event or, if necessary, compensate you as detailed in our Sales Terms and Conditions.

Cancelled Events

If your event is cancelled with no rescheduled date, we will compensate you for the purchase price (less possible restocking fees), either in the form of credit for use on a future purchase or as a cash refund, as determined at our sole discretion (except where prohibited by law).

Unless otherwise required by applicable law, postponed or rescheduled events will not be refunded. Your tickets will be valid for the later date.