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Policy Regarding Ticket Purchases

Tickets.com Policy Regarding Ticket Purchases

The following policy applies to your purchase of tickets directly through us via our website at www.tickets.com not through one of our partner websites (for example, StubHub). These policies are subject to our Terms of Use which are incorporated by reference.

  1. Further Information About Events

    Your attendance at an event may be subject to additional terms or restrictions of the venue or promoter. You should review your tickets for any additional information that may apply to your attendance at an event.

  2. Event Cancellations / Postponements

    The venue or the event promoter determines policies relating to the cancellation of an event, not us. These policies can vary, but generally, such policies provide a refund of the ticket price. If an event is cancelled, we will attempt to contact you and advise you on the venue or promoter's policy for obtaining a refund to that event.

    When we issue a refund to you on behalf of the event promoter, as a result of a cancellation, we will refund the price that you paid for your ticket. Service fees, processing fees and any other fees, such as delivery fees, are not refundable.

    Policies regarding postponed events vary by venue. If an event is postponed, you should contact the venue directly to obtain information about postponed dates of the event and if there is an applicable refund policy.

  3. Ticket Limits

    In an effort to give fans an opportunity to purchase tickets to an event, venues and promoters often set limits on the number of tickets one customer or household is allowed to purchase. You will be advised of any limits on tickets by a posting on the “buy” page for the event, or by a system limitation on the number of tickets you may purchase during your online session. Tickets purchased for an event during multiple online sessions on our website are added up to ensure that any venue or promoter imposed limitations are not exceeded. When customers exceed these limits, their orders may not be fulfilled.

  4. Ticket Availability

    Ticket availability is subject to change. We do not control the number of tickets or the location of seats that are made available for purchase. Sometimes promoters and venues release additional tickets for an event after it has gone on sale. Tickets are also “locked” (not available) for a short time while customers complete their purchase. If a customer does not complete his or her purchase, previously locked tickets are released and made available for purchase. For these reasons and others, the tickets available for a given event can and do change rapidly. If you are unable to find tickets to an event, please check back again. Once your purchase has been completed however, we are not allowed to exchange or refund your order even if additional tickets become available at a later date.

  5. Pricing and Other Errors

    If the amount you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. This policy will apply regardless of how the error occurred.

  6. All Sales are Final

    All sales completed though us are final. Our client venues do not allow us to refund or exchange any order once it has been confirmed unless the venue or event promoter instructs us to provide a refund on cancellation or postponement, so please be sure you have selected the proper event and seat locations prior to completing your order. Once tickets are issued, they will not be replaced or refunded if lost or stolen.

  7. Ticket Resale

    You understand that the resale of tickets may be restricted by law in certain circumstances. Any violation of any relevant law may result in your prosecution. Unlawful resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation. We assume no liability arising from your resale or attempted resale of tickets purchased through us.